System Administration / User Documentation

My technical writing career took me deeper and deeper into systems and technology, and these guides involved coordination with widely dispersed development teams and personal testing of complex systems and frameworks. All three were produced in FrameMaker, which is best for heavy-weight tasks like extensive cross-referencing within volumes and across groups of volumes. I’m equally comfortable writing for application end-users or more technical audiences. Projects are usually ported to Web help.

I have written for many different business sectors. Contact me for additional technical writing samples.

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End-user change summary for an Enterprise Resource Planning (ERP) application suite. IR_CS_62_Thumb Administration and high-level user guide for a Web-based data collection and process improvement platform. OSS_52_Admin_UserGuide_Thum
End-user guide for a health practice-level population health application for identifying care opportunities and condition management. SPH_MDI70